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Neeleman SolutionJetBlue founder David Neeleman was once asked what one thing might save the rest of American business. His reply? "Furry slippers. When I talk with customers, they ask me, 'How do you find such nice people to take reservations?' I tell them, 'Furry slippers. They love their jobs because they're in their furry slippers, working from home.'"
["When I left Southwest Airlines, there was a guy there who said I was a revolutionary in a company that didn't need a revolution," Neeleman once remarked. "But I think every company needs a revolution, all the time."]
Neeleman, David (1959- ) American airline executive, founder of JetBlue
[Sources: Esquire, Dec. 2002]More David Neeleman anecdotesRelated Anecdote Keywords:
Business Management Feet Shoes Slippers Comfort Customer Service Exaggeration Flying Reservations
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