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Herb Kelleher: Losing ControlSouthwest Airlines CEO Herb Kelleher: "A financial analyst once asked me if I was afraid of losing control of our organization. I told him I've never had control and I never wanted it!"
["If you create an environment where the people truly participate, you don't need control," Herb explained. "They know what needs to be done, and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchs and control mechanisms you need."]
Kelleher, Herb (?- ) American CEO of Southwest Airlines
[Sources: Leader to Leader, No. 4, Spring 1997]More Herb Kelleher anecdotesRelated Anecdote Keywords:
Business Management
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